Privacy Policy

Personal Information

Essence Retail Ventures [ERV] is the licensed owner of the brand and the website ERV respects your privacy. This Privacy Policy provides succinct details about how your data is collected and used by ERV on the site. As a visitor to the site/customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the site you agree to the collection and use of your data by ERV in the manner provided in this Privacy Policy.

Information Collected

As part of the registration process on the site, ERV may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, postal code, demographic profile [such as your age, gender, occupation, education, address etc.] and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Process of Information Collection

ERV will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The site may contain links to other websites. ERV is not responsible for the privacy practices of such websites which it does not own, manage or control. The site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the site.

Use of Information Collected

ERV will use your personal information to provide personalized features to you on the site and to provide for promotional offers to you through the site and other channels. ERV will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. ERV will use this information to preserve transaction history as governed by existing law/s or policy/ies. ERV may also use the contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. ERV will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Information about customers on an aggregate [excluding any information that may identify you specifically] covering customer transaction data and customer demographic and location data may be provided to partners of ERV for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

Information Sharing

ERV will not use your financial information for any purpose other than to complete a transaction with you. ERV does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services, you’ve requested and such information is necessary to provide these products or services with the information may be shared with ERV’s business associates and partners. ERV may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, ERV may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/orders from legal authorities or law enforcement agencies requiring such disclosure.

Information Protection

To protect against the loss, misuse, unauthorized access, damage and alteration of the information under its control, ERV has in place appropriate and reasonable security measures and safeguards, in compliance with applicable laws. For example, ERV servers are accessible only to authorized personnel and your information is shared with the authorized personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. Although ERV will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that ERV will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. By using this site or providing information, you agree [1] that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the site; and [2] that we can take adequate physical, managerial, and technical safeguards to preserve the integrity and security of your data till the time you use the site or the services provided by the site [directly or indirectly].

Information Accuracy

To correct or update any information you have provided, the site allows you to do it online. In the event of loss of access details, you can send an email to:

Policy Updates

ERV reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the site.

Contact Information

Kusha Spices
Essence Retail Ventures
Suite A-1801, Evershine Crown
Thakur Village
Kandivali East

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